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According to research conducted by the Forum Corporation, 45% of customers said they switched to another company because the attention they did receive was poor in quality. Tom Peters, author, tells us that 70% of customers stop doing business with an organization not because of price or product quality issues, but because they did not like the service they received…or didn’t receive. It’s essential that everyone who comes in contact with your organization’s customer, face-to-face, on the phone or electronically, understand and demonstrate excellent customer service skills. After all, without customers, there is no business and no one gets a paycheck.
“In the upcoming years there will be two types of organizations, those who provide customer service and those that will be closed.”
–Unknown
RCTaylor offers Workshops, Processes, and eLearning curriculum focusing on Customer Service. Click below to learn more:
  
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