"Great leaders should ask for feedback, not just from their superiors, but even their colleagues and direct reports. They listen to what others have to say, learn from their comments, and follow up to ensure positive, long-term change.” 

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Generalizations. Labels. Opinions. Inflammatory words. Attitudes. None of these have a place in a conversation that addresses performance behaviors

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“Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To 

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One of my favorite coaching clients (let’s call him Zach) is a skilled, moving, and inspirational speaker to his troops. When Zach does one of his ”all-staff meetings,” infusing his team with his passion and determination as they head into an important new initiative, he even gets to me. The power of his delivery, and the energy he builds in the room, makes me want to go to work for him! (And believe me, I’m a tough critic.) 

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