Leadership Development should never be an "off-the-shelf" program.  You'll want to read this important article.

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We hear so much today about “relationship selling,” and how important it is to establish a relationship of trust with your potential customer before you can expect them to buy.  But how do we do that?

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"Great leaders should ask for feedback, not just from their superiors, but even their colleagues and direct reports. They listen to what others have to say, learn from their comments, and follow up to ensure positive, long-term change.” 

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Generalizations. Labels. Opinions. Inflammatory words. Attitudes. None of these have a place in a conversation that addresses performance behaviors

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“Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To 

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